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      Help Center

      FAQ

      Our human hair extensions are made from 100% virgin remy hair that  can be be subjected to heating (i.e.: curling or straightening), styling, and washing. 

      Ideally, your extensions are to be treated like your own natural hair for optimal usage.

      To be honest, quantity of bundles are determined upon preference. Typically 2-3 bundles are sufficient for an average style/head. If you desire a more full mane, we suggest 3-4 bundles for optimal fullness.

      We offer top-of-the-line 100% virgin human hair. Our hair is derived from natural healthy donors, who provide us with safe 10A-grade, organic hair, with superior quality. 

      If you have an ideal length in mind, simply measure your hair using either a  ruler or measuring tape  to determine your desired length. To measure: begin measurement via the top of the ear to the desired length of your extensions.

      The lengths below, give you an estimate of approximately where the hair will fall against your body. [All measurements were determined upon the average woman’s height of approximately  5’2-5’6]


      Length measurements:

         14 inches bundles: It will usually fall mid-breast and about the bra-strap area in the back.

         16 inches bundles: It will usually fall around your lower breast.

         18 inches bundles: It will usually fall around your lower breast to upper stomach and your lower-back area.

         20 inches bundles: It will usually fall near your waistline.

      Absolutely, we pride ourselves on providing you with high-quality, 100% virgin, natural, human hair. We source our hair from healthy organic donors, giving you a product you can trust. 

      We highly recommend treating the hair as if it were your own. The use of high quality moisturizers, conditioners and conventional hair care products will ensure longevity and quality. We suggest, applying a light hair oil or moisturizer, every three-days, as means of nutrition and maintenance. Before usage, lightly moisturize the hair and comb thoroughly with with a wide-toothed comb, gently starting from end to root. 

      Our full lace wig and closures offer the best in depth and density. Our lace units are equipped with 180% density and with a 5x5 depth for all closures, providing you with full ear-to-ear coverage.

      Our hair is comprised of 100% virgin human hair, providing you with unlimited styling means. Because our product is 100% human hair, it allows you the luxury of total hair customization. Like natural hair, the overuse of chemical treatments may cause damage to your hair, which interim may decrease wear and longevity. We highly suggest consulting with a hair care professional for best results. 

      Immediately following your order, you will receive an order confirmation e-mail detailing the contents and tracking number of your order.

      We accept the following payment methods:

      • Visa
      • Mastercard
      • Discover
      • American Express
      • Apple Pay

      All orders shipping to Florida are subject to a 6% sales tax.

      All USA orders over $149 receive free Next Day Air shipping via UPS. You will receive your order within 1 business day.


      Orders below the $149 threshold ship free via UPS Ground and should be received within 3-5 business days

      We accept returns/exchanges within 14 days of your order ship date. In order for your return/exchange to be accepted, all hair must be in perfect condition under the following guidelines:


      • All items must be unworn, undamaged, unwashed, contain no scents or odors.

      • No rips or tears, no cut lace, or any other signs of being worn/used/opened.

      • All items must be returned in their original packaging, as received.

      For our full return policy, click here

      Our shipping cutoff time is 7PM EST Monday - Friday (excluding holidays). 

      We do not ship on the following holidays:

       

      Holiday Schedule

           New Year’s Day

         Memorial Day

         Independence Day

         Labor Day

         Thanksgiving Day

         Christmas Day

         New Year’s Day

      We trust in the exceptional delivery service of our partner UPS. 

      We provide shipment to all customers residing on a U.S. military or naval base, via USPS Priority Mail, with an expected delivery of 3-7 business days. 


      If you have questions or concerns regarding shipping to a U.S. base, please contact our customer support for immediate assistance. 

      Unfortunately, we do not. We only accept orders shipping to the continental USA.

      You can track your order by clicking the tracking link found in your shipment confirmation email. You can also visit UPS tracking page and paste your tracking number.

      We strive to provide preventive measures to ensure the safe delivery of your package. As a means of doing so, all orders require a signature confirmation upon delivery. 

      If your package tracking indicates that it was delivered but you can not locate it, please contact UPS in order to investigate the issue.